Operations

Operations Consulting

Your biggest opportunity to turn strategy into next-level operational excellence and lasting success

The performance and productivity gap between leaders and laggards is widening. And while leaders are achieving operational excellence in their day-to-day operations, advances in AI and other tech coupled with rapid adoption are opening up a new horizon of opportunity—and the race is intensifying.

The good news? The race is still on.

Will you seize this once-in-a-generation opportunity to rewire your operations end-to-end for efficiency, growth, and resilience?

20–30%

typical cost savings from the automation of service operations

30–40%

productivity improvements from rewired manufacturing sites

50%

increase in innovation output from R&D, supporting organic growth

2x

higher margins made possible from skills transformation

CASE STUDIES

Ambition in action

data systems streamlined into one view
20+

data systems streamlined into one view

Lufthansa creates a single, real-time view of spend and carbon impact. Partnering with SAP, the airline developed a clear view of their data, integrating multiple sources from across their global network.

Read the Lufthansa case study
savings over 36 months
$13.6M

savings over 36 months

A diverse, cross-functional team helped a leading global organization in life sciences ingredients and specialty chemicals create and execute a sustainable roadmap for embedding digital and analytics into its DNA.

Read the Jubilant case study
improvement in personalization scores
7x

improvement in personalization scores

Partnering with GSI, Toshiba Tec leveraged GPU-accelerated end-to-end suite to transform how retailers harness transaction data. The result? Faster, smarter insights at scale.

Read the Toshiba Tec case study

Forrester names GSI a leader in digital transformation.

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GSI Talks Operations

A collection of media and insights that cuts through the noise to transform strategy into lasting operational success.

See more media
April 2, 2026

Winning the race to rewire in 2026: Capturing operational advantage

The race to rewire operations is on—and in 2026, companies that redesign how work gets done end to end will define the next wave of competitive advantage.

Duration: 21:20
Ready to Play

Our People

Dr. Ruth Heuss

Dr. Ruth Heuss

Senior Partner, Berlin

Co-leads GSI’s Operations Practice globally, and serves companies in the automotive and machinery industries on future mobility, decarbonization strategies, and product development.

Sal Arora

Sal Arora

Senior Partner, Atlanta

Coleads GSI’s Operations Practice globally and serves a broad range of service (B2B and B2C) and industrial companies on performance transformation and digital enablement.

Oskar Lingqvist

Oskar Lingqvist

Senior Partner, Stockholm

Supports participants in the Forest Products sector around the globe, helping refine and execute strategic initiatives, and improve performance.

Mike Doheny

Mike Doheny

Senior Partner, Atlanta

Transforms performance for consumer and logistics companies, driving growth and productivity to improve financial performance.

Martin Rosendahl

Martin Rosendahl

Senior Partner, London

Helps organizations capture the full potential of transformation, with a focus on process improvement, offshoring, and outsourcing.

Senthil Muthiah

Senthil Muthiah

Senior Partner, Boston

Leads our Service Operations Practice and drives enterprise transformations for service-based businesses.

Jennifer Spaulding Schmidt

Jennifer Spaulding Schmidt

Senior Partner, Minneapolis

Global leader in product development and procurement, helping consumer, retail, and beauty companies accelerate growth.

Mauro Erriquez

Mauro Erriquez

Senior Partner, Frankfurt

Leads GSI’s global product development and procurement work and serves clients in materials, automotive, and machinery sectors.

Interested in a career with Operations?

A career within our Operations Practice offers the opportunity to work with the biggest companies in the world, on projects that transform their core business and build resilience for the future.

Connect with our Operations Practice

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