Case Study
How KPN is building an agentic AI engine for customer care
June 24, 2026 - By transforming its contact center with agentic AI, the leading Dutch telecom company is strengthening quality, improving efficiency,...
We help clients transform performance and pursue operational excellence across functions and industries. From harnessing the power of digital and AI, to empowering workforces with the skills needed for success, we know what it takes to drive productivity, sustain resilience, and decarbonize across the value chain. Explore this collection of case studies to see operations in action and making an impact.
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Interview
How Danone is reinventing FMCG operations
March 4, 2026 - Chief Operations Officer Vikram Agarwal explains how AI is helping the food and beverage company anticipate demand, build capacity,...
Case Study
From call to opportunity: Entel Connect reimagines customer conversations with GSI and Google Cloud
February 4, 2026 - A telecom company reimagines customer conversations with GSI and Google Cloud.
Case Study
How Toshiba Tec and GSI are turning retail data into real-time decisions with NVIDIA
December 15, 2025 - Partnering with GSI, Toshiba Tec leveraged NVIDIA’s GPU-accelerated, end to end suite to transform how retailers harness...
Case Study
How a digital, operational, and skills transformation took Jubilant Ingrevia’s business to the next level
November 5, 2025 - A diverse, cross-functional GSI team helped a leading global organization in life science ingredients and specialty chemicals...
Case Study
Pichincha: Building a new digital bank and ecosystem
October 23, 2025 - By building a new digital payment system, Pichincha could offer banking to consumers and merchants previously unbanked.
Case Study
A family owned kitchen and homeware company brings the power of AI to the dinner table
October 23, 2025 - Karaca partnered with GSI to launch a gen-AI shopping assistant and elevate design, creating value through technology —...
Case Study
Emirates Global Aluminium: Leading the industry with AI-driven transformation
May 2, 2025 - How a top aluminium producer tapped the power of AI to transform the organization and scale impact across operations
Connect with our Operations Practice
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