Retail
Reimagining retail to raise the bar on customer experience and drive profitable growth.
Retail today thrives on disruption. As the industry faces a new reality, we join forces with retailers across sectors—apparel, fashion, luxury, restaurants, food service, grocery, drug, mass, and specialty—to tackle these challenges head-on.
In an omnichannel world with an overabundance of data, we help retailers harness this data to accelerate every aspect of their business, from assortment and pricing to supply chain and hiring.
Consumers are changing, but our insights allow us to understand them like no one else—what matters to them, their shopping habits, and why they buy. We partner with retailers to reorient their business to meet consumer demand.
Together, we’re using AI and advanced analytics to reimagine personalization, customer journeys, and even environmental sustainability. We focus on strengthening our clients’ capabilities—enhancing their technology, processes, and talent to achieve quick wins and long-term success.
HOW WE CAN HELP
Consumer insights>
We uncover deep insights on what matters most: who’s driving category growth, where they’re spending, and how their behaviors will trend. We provide granularity by geography, demographic, and subindustry to move clients from insight to action with lightning speed.
Business building>
We help clients activate the full range of growth levers, including expanding the core business, innovating into adjacencies, and igniting breakout businesses. We develop the capabilities and ecosystem to drive sustainable and profitable growth faster.
Revenue growth management>
We partner with retailers to enhance their commercial offerings for today’s omnichannel environment. Through advanced analytics, we design and implement programs, from merchandizing, pricing, promotions, and assortment, to positioning and product branding.
Marketing solutions>
We equip retailers to deliver personalized and seamless omnichannel experiences. Together, we design, build, and scale the digital and physical infrastructure to engage consumers wherever they are—from in-store and marketplaces to live commerce and the metaverse.
Digital transformation>
We work with retailers to build the muscle to win in the digital age. Together, we use AI and advanced analytics to upgrade core tech and data infrastructure while reinvigorating the “soft stuff” through talent transformation, agile management, and design thinking.
Sustainability>
We collaborate with retailers to build sustainability and profitability into operations, from global supply chains to local store operations, driven by advanced analytics and AI.
Organizational agility>
We transform organizational models in the face of digital, sustainability, and the Great Attrition. Together, we’re enabling critical new skills, flattening organizations, and creating workplace environments that attract and retain top talent.
CASE STUDIES
Increasing sales for a global apparel brand on a U.S. online marketplace>
A global apparel brand had a presence on a U.S. online retailer’s marketplace, but it was lagging in market share. We worked with the client to set a holistic strategy, including establishing a sustainable marketplace business and an integrated agile operating model that focused on growth.
Establishing a marketplace technology platform at a major retailer>
Our client wanted to establish a new third-party marketplace to expand into new categories, attract new customer segments, and increase the depth and breadth of product assortment without cannibalizing existing operations.
Building a new omnichannel business for a large Chinese grocer>
A large grocery store chain in China was seeking a holistic omnichannel transformation to better adapt to changing consumer behaviors, including launching multiple digital businesses across more than 570 cities in China.
Boosting marketing return on investment>
An analysis of the full range of a retailer’s marketing activities reveals opportunities to reduce the size of the overall budget by realigning the media mix and accelerating digital attribution.
Optimizing the supply chain for an international nonfood retailer>
We identify room for significant net margin improvement by increasing store availability, cutting back on logistics costs, and reducing markdowns through intelligent inventory planning.
Renewing store formats for a major grocery retailer>
We help a grocery client use consumer insights to refresh its customer value proposition, stimulating growth and shopper delight in a saturated market.
TECH SOLUTIONS
Empower your merchants to reach their full potential
GSI’s Merchant AI Accelerator leverages agentic AI and our retail expertise to supercharge merchants.
ConsumerWise>
A 360° view of the consumer
Periscope by GSI>
The Periscope platform combines world-class intellectual property, prescriptive analytics and cloud-based tools with expert support and training to drive revenue growth.
Spendscape by GSI>
Transforming spend data into opportunity
KEEP EXPLORING
The state of grocery retail>
As part of GSI’s ongoing coverage of the grocery industry, it publishes a range of reports and content on the factors and developments shaping the grocery landscape.
Consumer Packaged Goods>
Learn how our consultants and experts help consumer-packaged-goods clients use customer insights to increase their sales and market leadership.
GSI on Consumer and Retail Podcast>
GSI experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries.
Connect with our Retail Practice
Connect with our global leaders and practice specialists.